top of page

STORE POLICY

​EFFECTIVE DATE : 01/27/2025

​

Thank you for shopping at Audacia. We are committed to providing you with high-quality jewelry and excellent customer service. Please read our Store Policy carefully to understand how we manage your orders, returns, shipping, and other aspects of your shopping experience.

​

1. ORDER PROCESS

​

        When you place an order with Audacia, we will:

​

  • Confirm Your Order: After placing your order, you will receive an order confirmation email with details of your purchase.

  • Processing Time: Orders are typically processed within [X] business days. If there is a delay, we will notify you promptly.

  • Payment: Payments for orders are securely processed via our payment gateway. We accept major credit and debit cards, PayPal, and other payment methods available on our website.

​

Note: Orders are subject to availability, and we reserve the right to cancel or refuse orders at our discretion.

​

2. SHIPPING AND DELIVERY 

​

  • Shipping Locations: We offer shipping to [insert regions/countries you ship to]. Please ensure the shipping address you provide is correct to avoid delays or issues.

  • Shipping Fees: Shipping fees are calculated at checkout based on the destination and shipping method selected.

  • Delivery Times: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout. Please note that shipping times are estimates and may vary depending on third-party carriers.

  • Tracking: You will receive a tracking number once your order has been shipped, allowing you to monitor your package’s journey.

  • International Shipping: For international orders, customs duties and taxes may apply and are the responsibility of the customer.

​

3. RETURNS AND EXCHANGES

​

     We want you to be completely satisfied with your purchase. If you are not happy with your jewelry, we offer the following:

​

  • Return Window: Returns are accepted within [X] days of delivery. To initiate a return, please contact us at [email/contact link] with your order number and reason for the return.

  • Condition of Items: Items must be returned in their original, unworn, and undamaged condition, including all packaging. We reserve the right to refuse returns if items are not in the original condition.

  • Refunds: Once we receive your return and verify its condition, we will process a refund to your original payment method. Please allow up to [X] business days for the refund to appear in your account.

  • Exchanges: If you would like to exchange an item, please contact us. Exchanges are subject to availability, and you will be responsible for the shipping cost of the new item.

  • Non-Returnable Items: Certain items, such as personalized or custom-made jewelry, may not be eligible for return or exchange unless defective.

​

4. DAMAGED OR DEFECTIVE ITEMS

​

     If you receive a damaged or defective item, please notify us immediately at audaciajewellers.connect@gmail.com. 

​

Steps to Follow for Damaged or Defective Items:

​

  • Contact Us Immediately: Notify us within 5 days of receiving the item if you believe it is damaged or defective. Please include your order number, a detailed description of the issue, and photos of the item showing the damage or defect.

  • Assessment of Damage: We may require you to return the item for inspection to assess the nature of the damage or defect. Return shipping costs for defective items will be covered by Audacia.

  • Replacement or Refund: Once we have reviewed the returned item and confirmed that it is damaged or defective (and not caused by misuse or intentional damage), we will offer you the choice of:

    • Replacement: We will send you a replacement of the same item, subject to availability.

    • Refund: If a replacement is not available, we will issue a full refund to your original payment method.

​

Conditions for Returns of Damaged or Defective Items:

​

  • Purposeful Damage: We reserve the right to refuse any refund or replacement request if the item was intentionally damaged or shows signs of misuse, neglect, or improper care. This includes, but is not limited to, damages caused by:

    • Exposure to chemicals or harsh environments

    • Physical damage from improper storage or handling

    • Alterations or repairs made outside of Audacia’s authorized channels

  • Proof of Damage: In order to process your return or replacement, we may require photographic evidence or videos that clearly demonstrate the condition of the item upon arrival. Please keep the original packaging if possible.

​

Right to Refuse:

​

     Audacia maintains the right to refuse any refund or replacement request if we determine that the damage or defect does not meet the criteria outlined above. We also reserve the right to request additional information or to conduct further investigations if necessary.

​

5. CANCELLATIONS

​

  • Order Cancellations: If you wish to cancel an order, contact us within the hour after the order was placed, any later will make your attempt void. We can only cancel orders before they have been processed and shipped. Once an order has shipped, it cannot be canceled and will be subject to our return policy. 

  • Cancellation Fees: We may charge a cancellation fee if the order is canceled after it has been processed but before it has shipped.

​

6. CUSTOMER RESPONSIBILITY

​

  • Accurate Information: It is the responsibility of the customer to provide accurate information, including billing and shipping addresses, during checkout.

  • Unsuccessful Deliveries: If a package is returned due to an incorrect address or failure to collect it from the carrier, we may charge a re-shipping fee or issue a partial refund based on the circumstances.

​

7. PRIVACY AND DATA PROTECTION

​

       Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

​

8. GIFT CARDS

​

  • Issuance: Gift cards can be purchased on our website and are redeemable for any product within our store.

  • Validity: Gift cards are valid for 4 months from the date of purchase.

  • Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash.

​

9. SALES AND PROMOTION

​

  • Discounts and Promotions: From time to time, we may offer sales or promotional discounts. These are typically limited-time offers and may require promo codes at checkout. Please check the terms of each promotion for specific conditions.

  • Price Adjustments: We do not offer price adjustments on past purchases.

​

10. LIMITATION OF LIABILITY

​

  • Product Liability: While we make every effort to ensure the accuracy and quality of our products, we are not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our jewelry.

  • Indemnification: By using our website, you agree to indemnify and hold Audacia harmless from any claims or damages resulting from your purchase or use of our products.

​​

11. CHANGES TO STORE POLICY

​

        We reserve the right to modify or update this Store Policy at any time. When changes are made, we will update the "Effective Date" at the top of the page. Customers will be notified of significant changes via email if necessary.

​

12. CONTACT US

​

        If you have any questions or concerns about our Store Policy, or if you need assistance with your order, please contact us below at customer support:

​

​

​

​

Privacy Policy
bottom of page